MicroCloud 360 – Privacy Policy

Last updated: January 2026

1. About MicroCloud 360

MicroCloud 360 (“MicroCloud 360”, “we”, “us”, or “our”) provides cloud consulting, software implementation, managed services, and digital solutions, including Microsoft Dynamics 365 Business Central, Dynamics CRM, integrations, extensions, and related SaaS offerings (collectively, the “Services”).

We operate globally and serve customers across Australia, Asia, North America, the Middle East, and Europe. We are committed to protecting your privacy and handling personal information responsibly, securely, and transparently.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • Our website(s)
  • Our SaaS platforms and cloud-hosted solutions
  • Consulting, implementation, support, and managed services
  • Communications with customers, partners, vendors, and prospects

This policy does not apply to third-party websites, platforms, or services not controlled by MicroCloud 360.

3. Information We Collect

3.1 Information You Provide

We may collect personal information you voluntarily provide, including:

  • Name, email address, phone number
  • Company name, job title, role, and business contact details
  • Account credentials and user identifiers
  • Billing, invoicing, and payment-related information
  • Support tickets, emails, meeting notes, and other communications
  • Identity or verification information where required for contractual or security purposes
  • Data uploaded to or processed within MicroCloud 360–managed systems, where we act as a data processor

3.2 Information Collected Automatically

When you access our Services, we may collect:

  • IP address and general location (country or region)
  • Browser type, operating system, and device information
  • Usage logs, access times, and activity records
  • Cookies and similar tracking technologies

3.3 Information from Third Parties

We may receive information from:

  • Technology partners such as Microsoft
  • Hosting, analytics, payment, and security providers
  • Publicly available sources
  • Third-party platforms you choose to integrate with our Services

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website and platform functionality
  • Improve performance and user experience
  • Analyse usage and traffic trends
  • Support security, monitoring, and fraud prevention

Where required by applicable law, we obtain consent before placing non-essential cookies. You can manage or disable cookies through your browser settings or cookie preference tools.

5. How We Use Your Information

We use personal information to:

  • Deliver, operate, and support our Services
  • Implement, configure, and maintain cloud and software solutions
  • Provide customer support and respond to enquiries
  • Process transactions and manage billing
  • Improve, develop, and enhance our Services
  • Communicate service updates, security notices, and operational information
  • Send marketing communications where permitted by law
  • Meet legal, regulatory, and contractual obligations
  • Detect, prevent, and respond to security incidents, fraud, or misuse

Where applicable, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (such as service delivery, improvement, and security)
  • Consent, where required by law

6. Data Processing Roles

Customers are the data controllers for personal data stored within their Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central, Dynamics CRM, or other SaaS environments.

MicroCloud 360 acts as a data processor and processes such data only in accordance with customer instructions, contractual obligations, and applicable law. Where required, we enter into Data Processing Agreements (DPAs) with customers.

7. How We Share Information

We do not sell personal information.

We may share personal information in the following circumstances:

7.1 Service Providers

With trusted third-party service providers (such as hosting, analytics, payment, and security providers) who process information on our behalf under strict confidentiality and data protection obligations. We maintain a list of key sub-processors and make it available upon reasonable request.

7.2 Technology Partners

With technology partners, including Microsoft, where necessary to deliver licensed software, cloud services, integrations, and technical support.

7.3 Legal and Regulatory Compliance

Where required by law, regulation, court order, or lawful government request.

7.4 Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality and data protection safeguards.

8. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence, including where our cloud providers, partners, or support teams operate.

Where required by law (including GDPR), international transfers are protected by appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent lawful mechanisms.

9. Data Security

We implement reasonable technical, administrative, and organisational measures to protect personal information, including:

  • Access controls and authentication mechanisms
  • Encryption where appropriate
  • Secure cloud infrastructure
  • Monitoring, logging, and incident response procedures

No system is completely secure. However, we continuously review and improve our security practices. In the event of a personal data breach, we will notify affected customers without undue delay where required by law or contract.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Comply with legal, regulatory, and contractual obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the nature of the data and applicable requirements. Customer data is deleted or returned upon contract termination, subject to legal obligations.

11. Your Rights

Depending on your location and applicable laws (including the Australian Privacy Act, GDPR/UK GDPR, and relevant US and Canadian privacy laws), you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). Requests can be made using the contact details below.

12. Children’s Privacy

Our Services are intended for business and general audiences. We do not knowingly collect personal information from children under 13 years of age.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated revision date.

14. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Privacy Officer
MicroCloud 360
Email: info@microcloud360.com  

Contact us